Questions & Answers
Frequently Asked Questions
Everything you want to know before you call — answered honestly and without judgment.
Is the Arizona Addiction Hotline free?
Yes, completely free. We never charge for our calls, and you do not need insurance to reach us.
Is my call confidential?
Yes. Everything shared on our calls is strictly confidential. We only break confidentiality if there is an imminent threat of serious harm.
What treatment options are available in Arizona?
Arizona has inpatient rehab, outpatient programs, medication-assisted treatment clinics, and detox facilities throughout Phoenix, Tucson, Scottsdale, and across rural areas. We help connect you to the right level of care.
Does AHCCCS (Arizona Medicaid) cover addiction treatment?
Yes. AHCCCS covers substance use disorder treatment including detox, residential care, intensive outpatient, and medication-assisted treatment. We can help you navigate your coverage.
What is Arizona's Medical Amnesty Law?
ARS § 13-3423 protects anyone who calls 911 for an overdose from drug possession charges. The law covers both the caller and the overdose victim. Always call 911 first — Arizona law protects you.
Where can I get naloxone in Arizona?
Naloxone is available without a prescription at most Arizona pharmacies. MATFORCE, a local substance abuse prevention coalition, distributes free kits. Many county health departments also provide naloxone at no cost.
Are there rural treatment options in Arizona?
Yes. We work with telehealth providers and rural facilities to help Arizonans in remote areas access treatment. Tribal and Indian Health Service programs are also available for eligible individuals.
What if I've already been through treatment before?
Many people need multiple attempts at treatment — recovery is a process, not a single event. We can help you find a program that addresses what may not have worked before.
Can I call if someone is overdosing right now?
Call 911 first. If you have naloxone, administer it. Once the immediate emergency is handled, call us to discuss next steps for treatment. Arizona's Good Samaritan law protects you when you call 911 for an overdose.
What types of substances does the hotline cover?
We help with all substance use disorders — opioids (including fentanyl and heroin), methamphetamine, alcohol, benzodiazepines, cocaine, and more. No substance is off-limits for our counselors.